AI Bot

Trochai's AI bot is a virtual assistant built directly into your WhatsApp inbox. When a client sends you a message, the bot analyzes it, understands what they need, and responds intelligently -- all without human intervention.

What the bot can do

The bot is specifically designed for real estate agencies in Costa Rica. Here are its main capabilities:

Property search

When a client says something like "I'm looking for a 2-bedroom apartment in Escazu", the bot:

• Extracts the mentioned filters (location, price, type, bedrooms, etc.)
• Searches your property inventory using intelligent search
• Responds with the best options, including links to detail pages

Project information

If a client asks about development projects ("What condos do you have?", "I'm interested in Torres del Valle"), the bot searches your project catalog and presents relevant information: location, prices, construction status, and amenities.

Visit scheduling

When a client wants to see a property in person, the bot can offer available time slots based on the assigned agent's Google Calendar. The client selects a time using a WhatsApp button and the appointment is confirmed automatically.

Frequently asked questions

The bot answers general questions about your agency, purchase processes, required documents, and financing, using the context you configure in settings.

Smart escalation

When the bot detects that a client needs human attention (frustration, explicit request, or complex situations), it transfers the conversation to an agent automatically.

How to activate the bot

The bot works with two levels of control:

1. Global toggle: Activated in Settings > Bot. This enables the bot for the entire organization.
2. Per conversation: Each conversation has its own toggle. When the bot escalates to a human, it automatically disables itself for that conversation.

Prerequisites

For the bot to work correctly, you need:

• WhatsApp connected: Your WhatsApp Business number must be linked to Trochai. See Connect WhatsApp.
• Properties in your inventory: The bot searches the properties you have uploaded. If you have no properties, the bot cannot recommend anything. See Create Property.
• Plan with available AI messages: Each bot response consumes an AI message from your plan. See Billing to learn about your plan limits.

AI Model

The bot uses advanced AI models to understand and respond to messages. Trochai uses OpenAI (GPT) as the primary engine for generating responses. If a temporary issue occurs with OpenAI, the system automatically switches to an alternative provider so the bot is not interrupted.

Limits and fair usage

Each Trochai plan includes a monthly allotment of AI messages. When they run out:

• The bot stops responding automatically
• The client is notified that an agent will attend to them shortly
• The conversation is escalated to a human agent

You can purchase additional credit packs if you need more capacity.

Next steps

• How it works -- Understand the technical pipeline step by step
• Bot intents -- The 8 types of messages the bot recognizes
• Knowledge base -- How the bot learns from your properties
• Visit scheduling -- Google Calendar integration
• Escalation -- Automatic handoff to human agents
• Configuration -- Settings and bot personality