Business Hours
Set your availability hours per day, timezone, and how they affect the bot and scheduling.
Business Hours
Business hours define the hours your agency is available to attend leads. This setting affects property visit scheduling through the Google Calendar integration.
Where to configure
Business hours are configured individually for each agent, within the Google Calendar section on the Profile page. There is no global organization-level business hours setting.
Each agent defines their own availability schedule for visits. This allows different agents to have different schedules based on their needs.
Day-by-day configuration
For each day of the week you can:
- Enable or disable the day with the switch. A disabled day means you are not available for visits on that day.
- Set the start time (for example, 09:00).
- Set the end time (for example, 17:00).
Default schedule
| Day | Status | Hours |
|---|---|---|
| Monday | Active | 09:00 - 17:00 |
| Tuesday | Active | 09:00 - 17:00 |
| Wednesday | Active | 09:00 - 17:00 |
| Thursday | Active | 09:00 - 17:00 |
| Friday | Active | 09:00 - 17:00 |
| Saturday | Inactive | 09:00 - 12:00 |
| Sunday | Inactive | 09:00 - 12:00 |
Even if a day has hours configured (for example, Saturday 09:00 - 12:00), if the switch is disabled, that day will not be available for visits.
Timezone
The timezone determines how configured hours are interpreted. For example, if you set 09:00 - 17:00 with timezone America/Costa_Rica, visits will be scheduled within those hours in Costa Rica time (UTC-6).
Make sure the timezone matches the location where you conduct visits. Available timezones include Costa Rica, Panama, Colombia, Mexico, United States, and Spain.
How it affects the bot and visit scheduling
Business hours are primarily used for the Google Calendar integration:
Visit scheduling
When the bot or an agent tries to schedule a visit, the system:
- Checks the agent's business hours.
- Queries existing events in the agent's Google Calendar.
- Applies the buffer time between visits.
- Proposes available time slots that meet all constraints.
Buffer time and duration
In addition to daily hours, two additional parameters affect scheduling:
| Parameter | Description | Options | Default |
|---|---|---|---|
| Buffer between visits | Free minutes between one visit and the next | 15, 30, 45, 60 min | 30 min |
| Visit duration | Default duration for each visit | 30, 45, 60, 90, 120 min | 60 min |
Example
If your Monday schedule is 09:00 - 17:00, with a 30-minute buffer and 60-minute duration, possible visits would be:
- 09:00 - 10:00 (visit)
- 10:30 - 11:30 (30 min buffer + visit)
- 12:00 - 13:00 (30 min buffer + visit)
- And so on...
Saving changes
After adjusting the schedule, buffer, duration, and timezone, click Save settings. Changes apply immediately to future visit requests.
Recommendations
- Be realistic: set hours you can actually keep. A lead who receives a time proposal that is later canceled has a bad experience.
- Include enough buffer: in urban areas like Costa Rica's Greater Metropolitan Area, 30 minutes of buffer is usually enough. In rural areas, consider 45 or 60 minutes.
- Review periodically: if your availability changes by season or workload, update your schedule.
Related pages
- Google Calendar -- how to connect your Google account
- Profile & Preferences -- where calendar settings are accessed
- AI Bot -- the bot uses your availability to propose visits