Organization
Configure your organization's name, logo, brand color, timezone, and subdomain.
Organization
The Organization tab contains your agency's basic information within Trochai. Changes made here are reflected in the inbox, public property pages, and agent profiles.
Available fields
Organization name
Your agency's visible name. It appears in the sidebar, public property pages, and agent profiles.
- You can change it at any time.
- It does not affect your subdomain.
Subdomain
The subdomain is the part of the URL that identifies your organization: {your-subdomain}.trochai.com.
The subdomain is assigned when the organization is created and cannot be changed afterward. If you need a different subdomain, contact support.
Logo
Your agency's logo is displayed in the sidebar and on public pages.
Click Upload logo (or Change logo if you already have one).
Select an image in PNG, JPG, SVG, or WebP format (maximum 5 MB).
If the image is not an SVG, a square cropper will appear. Adjust the framing and click Crop and Upload.
The logo is automatically cropped to a square format for visual consistency.
Primary color
Your organization's brand color. It is used as a visual accent in the interface and on public property pages.
- Click the color swatch to open the picker.
- You can also enter a hex code directly (for example,
#20A06F).
Timezone
The timezone affects how dates and times are displayed across the entire platform. It defaults to America/Costa_Rica.
Available timezones:
| Timezone | Region |
|---|---|
| America/Costa_Rica | Costa Rica |
| America/Mexico_City | Mexico |
| America/Panama | Panama |
| America/Bogota | Colombia |
| America/Lima | Peru |
| America/Santiago | Chile |
| America/Argentina/Buenos_Aires | Argentina |
| America/New_York | US Eastern |
| America/Chicago | US Central |
| America/Denver | US Mountain |
| America/Los_Angeles | US Pacific |
| Europe/Madrid | Spain |
| UTC | Coordinated Universal |
Brand preview
To the right of the form you will see a Brand preview card that shows how the combination of logo, name, and primary color looks. This helps you verify changes before saving.
Saving changes
- Modify the fields you want.
- The Save button activates only when there are pending changes.
- Click Save to apply the changes.
Changes to the name and logo are reflected immediately in the sidebar and public pages. No page reload is needed.
Permissions
Only users with the Admin role can access and modify organization settings. Agents and viewers will see an access denied message.
Related pages
- Team -- manage members and roles
- WhatsApp Channel -- connect your WhatsApp number
- Profile -- edit your personal profile (available to all roles)